How can I report a bug?
Send us an email with your device model, app version, and screenshots if possible.
Support
Need help? We are here for you.
Frequently Asked Questions
How can I request access to or deletion of my data?
Email hello@keremcebi.co and include the Device ID from App Settings. No registered email is required. We may need to verify ownership. Provider backups and required records may take longer to delete; see the Privacy Policy.
How do I get billing support?
Include your purchase receipt ID in your message for faster billing assistance.
Why couldn’t my video be processed?
The content could not be processed because it contained material flagged by a content checker. Only after you agree to share the video, and before anything is uploaded, the app may send still frames from the selected range (about one every 2 seconds) to OpenAI’s moderation service. A flagged video is stopped before upload, nothing is charged, and the message names the reason when the check reports one, such as sexually explicit or graphically violent content. Our AI providers also run their own content checks and may reject a video. Seconds used for a rejected video are refunded automatically.